LexisNexis

80of 100

AI-Enabled

LexisNexis is a leading provider of legal and risk solutions, leveraging data analytics and insights to drive customer success.

ARR

$974.3M

Team

10,198

Founded

1970

The stage check

What it takes to leave the expand stage.

Can LexisNexis expand into new markets or geographies

likely

Revenue growthmet

LexisNexis has a strong revenue base

Market sharemet

LexisNexis is a leading provider of legal and risk solutions

Product diversificationpartial

LexisNexis has a range of products, but may benefit from further diversification

The scorecard

Every dimension scored out of 100.

Intelligence & Discoverability60

LexisNexis has a strong data analytics capability, but may benefit from improved discoverability

Build Velocity70

LexisNexis has a established product development process, but may benefit from increased velocity

Ops Leverage80

LexisNexis has a strong operational foundation, with opportunities for further leverage

Product Intelligence85

LexisNexis has a strong product portfolio, with opportunities for further innovation

The Moat90

LexisNexis has a strong moat, with a large and established customer base

Proof & Narrative75

LexisNexis has a strong narrative, but may benefit from further proof points

The moat, decomposed

Data assetsstrong

LexisNexis has a large and established data asset base

Customer basestrong

LexisNexis has a large and established customer base

Product portfoliostrong

LexisNexis has a strong product portfolio

Brand recognitionstrong

LexisNexis has strong brand recognition

What is already working

Strong data analytics capability

Established product portfolio

Strong operational foundation

The gaps

Mobile Optimization

Intelligence & Discoverability

The problemPoor mobile user experience

What it costsReduced engagement and conversion

The fixImprove mobile optimization

Ultron wouldImplement mobile-first design and responsive layouts

Social Media Presence

Proof & Narrative

The problemInsufficient social media engagement

What it costsReduced brand awareness and customer engagement

The fixIncrease social media engagement

Ultron wouldDevelop a social media strategy and content calendar

Clear Call-to-Action

Build Velocity

The problemNo clear call-to-action

What it costsReduced conversion and engagement

The fixAdd prominent CTAs

Ultron wouldImplement prominent and actionable CTAs on key pages

The road to AI-Native

Phase 1, Quick wins

30 days

Implement prominent call-to-action buttons on the website

Optimize mobile user experience for key pages

Increase social media engagement through targeted campaigns

Phase 2, Build the engine

90 days

Develop a mobile app for legal and risk solutions

Launch a social media analytics tool to track engagement

Create a customer journey mapping program to improve user experience

Phase 3, The moat

6-12 months

Integrate AI-powered chatbots for customer support

Develop a predictive analytics platform for legal and risk insights

Create a data visualization tool for complex legal and risk data

Phase 4, Expansion

1-2 years

The 10x move

AI-Powered Legal Analytics Platform

10x growth through AI-driven legal insights

Companies that ran this play

AI-powered customer supportlike IBM, Microsoft

Implementation of AI-powered chatbots for customer support

Predictive analytics platformlike Palantir, SAS

Development of predictive analytics platforms for data-driven insights

Where AI hits first

Customer Support

AI-powered chatbots can provide 24/7 support

Data Analysis

AI can analyze large datasets for insights

Marketing Automation

AI can automate social media campaigns

Automate or augment

What the agents take whole, and where people stay in the loop.

Automate

data entry

document processing

social media scheduling

Augment

legal research

risk analysis

customer segmentation

Operate with AI fluency

Delegate tasks that can be automated to AI-powered tools

Describe key performance indicators for AI-driven initiatives

Discern the difference between AI-powered and traditional solutions

Diligence in monitoring AI model performance and retraining as necessary

The operating model, upgraded

Planningannual planningquarterly planning

Contextstatic reportingreal-time analytics

Reviewmonthly review meetingsweekly review meetings

Rolesgeneralist rolesspecialist roles

The vision

LexisNexis is a leading provider of legal and risk solutions, leveraging data analytics and insights to drive customer success.

Want this for your own company?

Ultron runs the teardown, then does the work in the gaps.

Get your Road to AI-Native