monday.com

monday.com · Scale stage

90of 100

AI-Native

Empower teams with AI-powered work platform, automate tasks, and increase productivity.

ARR

$972.0M

Customers

59,214

Team

1,688

Founded

2012

The stage check

What it takes to leave the expand stage.

Can monday.com expand its customer base beyond teams and agents?

Yes, with increased mobile support and simplified onboarding

Revenue growthmet

Established product line with multiple offerings

Market penetrationmet

Clear AI-powered value proposition

Customer acquisitionpartial

Limited mobile support and steep learning curve may hinder acquisition

The scorecard

Every dimension scored out of 100.

Intelligence & Discoverability85

AI-powered work platform with automated tasks

Build Velocity80

Multiple product offerings, but limited mobile support

Ops Leverage90

AI agents automate tasks, increasing operational efficiency

Product Intelligence95

AI-powered platform with strong product offerings

The Moat80

AI-powered automation, but limited mobile support and steep learning curve may reduce moat

Proof & Narrative85

Clear AI-powered value proposition, but limited customer support

The moat, decomposed

AI-powered automationstrong

Automated tasks with AI agents

Mobile supportweak

Limited mobile support

Onboarding processweak

Steep learning curve

Customer supportweak

Insufficient customer support

What is already working

AI-powered work platform

Automated tasks with AI agents

Multiple product offerings

The gaps

Limited mobile support

Build Velocity

The problemDifficulty in accessing platform on-the-go

What it costsReduced customer acquisition and retention

The fixDevelop mobile apps

Ultron wouldUltron would develop a mobile app with a user-friendly interface, increasing accessibility and adoption

Steep learning curve

Intelligence & Discoverability

The problemDifficulty in onboarding new customers

What it costsReduced customer acquisition and retention

The fixSimplify onboarding process

Ultron wouldUltron would implement an interactive and guided onboarding process, reducing the learning curve and increasing adoption

Insufficient customer support

Proof & Narrative

The problemDifficulty in providing timely support to customers

What it costsReduced customer retention and satisfaction

The fixIncrease support staff

Ultron wouldUltron would implement an AI-powered chatbot to provide 24/7 support, increasing customer satisfaction and retention

The road to AI-Native

Phase 1, Quick wins

30 days

Launch mobile app for monday work management

Streamline onboarding process with interactive tutorials

Introduce AI-powered chat support

Phase 2, Build the engine

90 days

Develop AI-driven automation templates for common workflows

Enhance monday CRM with predictive lead scoring

Expand monday dev with AI-assisted code review

Phase 3, The moat

6-12 months

Integrate AI-powered project management across all monday products

Develop a marketplace for custom AI agents

Establish partnerships with leading AI research institutions

Phase 4, Maturity

1-2 years

The 10x move

AI-Powered Automation

Automate 80% of routine tasks with AI agents

Companies that ran this play

Automating workflows with AIlike Zapier, Automate.io

Using AI to automate routine tasks and workflows

AI-driven customer supportlike Zendesk, Freshdesk

Implementing AI-powered chat support to improve customer experience

Where AI hits first

Project management

AI can optimize resource allocation and predict project timelines

Customer support

AI can provide 24/7 support and help resolve common issues

Workflow automation

AI can automate routine tasks and improve productivity

Automate or augment

What the agents take whole, and where people stay in the loop.

Automate

Data entry

Bookkeeping

Scheduling

Augment

Sales forecasting

Marketing campaign optimization

IT operations management

Operate with AI fluency

Delegate tasks that can be automated with AI to free up human resources

Describe the benefits of AI-powered automation to customers and stakeholders

Discern the most critical workflows that can be improved with AI

Diligence in monitoring AI system performance and addressing potential biases

The operating model, upgraded

Planningannual planningquarterly planning

Contextstatic documentationdynamic knowledge graphs

Reviewmonthly review meetingsweekly progress updates

Rolesspecialized roleshybrid roles with AI skills

The vision

Empower teams with AI-powered work platform, automate tasks, and increase productivity.

Want this for your own company?

Ultron runs the teardown, then does the work in the gaps.

Get your Road to AI-Native