1 to 2 hours
of work on the record after hours, each night
We build documentation, prior authorisation, claims and the front desk into the record and practice systems you already run.
1 to 2 hours
of work on the record after hours, each night
11 millionhealth workers projected short worldwide by 2030
Insurer paperwork, notes and letters take the hours that patients need. We build the drafting and the follow up, so clinicians review and sign.
Clinics and practices, hospitals, dental and specialist practices, care homes and pharmacies, and the front desk and billing teams behind them.
Physicians burned out
down from a peak of 62.8% two years earlier
Out-of-network claims denied
by health insurers in a single year
In-network claims denied
by the same insurers in the same year
Fewer than 1% appealed
of the claims those insurers denied
Physicians burned out
down from a peak of 62.8% two years earlier
Out-of-network claims denied
by health insurers in a single year
In-network claims denied
by the same insurers in the same year
Fewer than 1% appealed
of the claims those insurers denied
Messages, the record, tasks, appointments, reports, alerts and access, built into the record and practice systems you already run, with clinicians deciding everything clinical.
Messages answered from the record and repeat requests taken, with anything clinical handed to a clinician.
Hi, could I get my repeat prescription for ramipril? I have about five days left.
9:12Thanks, Maria. Your ramipril 5 mg is with Dr Novak to sign today, and it will be ready at your pharmacy from Thursday.
Drafted from the record, sent by the front desk · 9:14Perfect. Could I also move my review on Friday to the afternoon?
9:15Done: Friday at 15:30 with Dr Novak. We will send you a reminder the day before.
9:16Every visit, letter and result in one history, the note drafted from the consultation for the clinician to check and sign.
Maria Ionescu
Visit history| Date | Reason for the visit | Note | Clinician |
|---|---|---|---|
| 21 Oct | Blood pressure review | To sign | Dr Novak |
| 14 Oct | Repeat prescription | Signed | Dr Novak |
| 2 Oct | Blood results | Signed | Dr Novak |
| 18 Sep | Knee pain | Signed | Dr Novak |
| 3 Sep | MRI referral | Signed | Dr Novak |
| 21 Aug | Follow-up on the knee | Signed | Dr Novak |
| 6 Aug | Physiotherapy letter | Signed | Dr Novak |
| 24 Jul | Annual review | Signed | Dr Novak |
| 9 Jul | Chest infection | Signed | Dr Novak |
| 25 Jun | Follow-up visit | Signed | Dr Novak |
| 11 Jun | Flu vaccination | Signed | Dr Novak |
| 28 May | Blood pressure review | Signed | Dr Novak |
| 14 May | Repeat prescription | Signed | Dr Novak |
| 30 Apr | Dizziness | Signed | Dr Novak |
| 16 Apr | Blood results | Signed | Dr Novak |
| 2 Apr | Annual review | Signed | Dr Novak |
Every request, letter and denial becomes a task with an owner and a deadline, chased until it is done.
Chase the prior authorisation for the knee MRI
Booking and reminders on the real appointment book, and a cancelled slot offered at once to the waiting list.
Tuesday 28 October
Dr NovakWhat is still waiting, what was refused and how long each step takes, for every clinic.
Prior authorisations waitingLast month
The right person told at once: an approval back, a patient asking, a result to act on today.
Prior authorisation approvedMRI left knee, Maria Ionescu
A patient asks for a repeat prescriptionRamipril 5 mg, Andrei Pop
A result to act on todayPotassium 6.1, for Dr Novak
Each person sees only what their work needs, and every access to a patient’s record is logged.
Ana PetrescuFront desk
Dr Lukas NovakClinician
Ioana RaduBilling
From the first call to software that runs, in six steps, with the price agreed before any work starts.
Talk through how documentation, referrals, claims or the front desk run today, and where the clinical hours go.
A written map of every system, handoff and manual step, from the booking to the note, the claim and the payment.
What we build first, what it replaces and what it costs, agreed before any work starts. It usually starts with the phones or the prior authorisation queue.
Built inside your record, practice management and billing systems, with each automation reading only what its task needs.
Reviewed with clinicians, the practice manager and billing, then switched on one clinic or one service at a time.
We watch every run, fix what breaks and add the next piece when you are ready.
Everything clinical stays with clinicians: diagnoses, orders, what goes into the record and what a patient is told about their care. The software keeps the rules, the queues and the record, and the models listen, read and draft, always for a person to check and sign.
The electronic health record or practice system, appointment books, insurers' portals, billing and coding software, phone systems, patient messaging and fax.
On the first call we go through that work, documentation or prior authorisation for example, with you: which systems it touches, where the work waits and which steps are done by hand. The call ends with a written map of what we would build first, and the price is agreed in the plan before any work starts.
Only the engineers on your project see it, and only in the systems you open for them. Each automation reads only what its task needs, and every access is logged.
No. We build on top of the systems you already run and connect them, so your people keep working where they work today.
No. Models draft notes, letters and requests for a clinician to check and sign, and every clinical decision stays with a person.
It depends on the work. The plan names what goes live first, when, and the price, before any work starts.