Nearly half of law firms were essentially unreachable by phone when a new client called

We build intake, matter admin, bookkeeping and compliance into the practice and accounting systems you already run.

Lease renewal for our officesNew enquiry

Daniel Moore, Moore Logistics08:04

Our lease at Brennan House ends in March and the landlord has sent new terms. Could you review them and tell us what to push back on before we sign?

Hale and Partners08:12

Thank you, Mr Moore. We can review the new terms this week. Ruth Ellis is free for a call on Thursday at 10:00, and our engagement letter is attached for you to sign.

Drafted from the firm's lease template, sent by the front desk

Matter opened08:13

Client
Moore Logistics
Matter
Commercial lease renewal
Conflicts
Clear, three names checked
Call
Thursday 10:00 with Ruth Ellis
Engagement
Letter sent, waiting to be signed
Estimate
6 to 8 hours

73% of accountancy firms are turning away potential clients for lack of staff

The clients are there and the people are not. We build the work that frees qualified hours for review and advice.

What regulators, surveys and secret shoppers found when they looked inside law and accounting firms

  • 32%of law firms rated were not compliant on money laundering
  • 48%of law firms were essentially unreachable by phone
  • 59%of accountants make several errors every month
  • 66%of hourly billable work is often automatable tasks
  • 73%of accountancy firms turn away clients for lack of staff

How we work

From the first call to software that runs, in six steps, with the price agreed before any work starts.

  1. First call

    Talk through how intake, files, the books or compliance run today, and where the unbilled hours go.

  2. Operations map

    A written map of every system, handoff and manual step, from the first enquiry to the final invoice or the filed return.

  3. The plan

    What we build first, what it replaces and what it costs, agreed before any work starts. It usually starts with intake or the monthly bookkeeping.

  4. The build

    Built inside your practice management, document, accounting and tax systems, with every step recorded on the matter or the client file.

  5. Going live

    Reviewed with the partners and the compliance officer, then switched on one practice area or one group of clients at a time.

  6. Running

    We watch every run, fix what breaks and add the next piece when you are ready. When the regulator changes a rule, the checks change with it.

What stays with people

Advice, judgement and signatures stay with qualified people: taking on a client, the risk assessment, the advice, the accounts and returns that go out. The software runs the steps and keeps the record, the models read and draft, and your people review and sign.

Built on what you already run

Practice and document management, accounting and tax software, e-signature, client portals, identity verification, email and calendars, and time and billing.

Bring the process that eats the most unbilled hours. Leave with a written map of it.

On the first call we go through that process, intake or the monthly books for example, with you: which systems it touches, where the work waits and which steps are done by hand. The call ends with a written map of what we would build first, and the price is agreed in the plan before any work starts.

Frequently asked questions

What about client confidentiality and privilege?

Only the engineers on your project see what you open for them, and only in the systems you choose. You decide what each automation can read and change, and every run is logged on the file.

Do you replace our practice management or accounting software?

No. We build on top of the systems you already run and connect them, so your people keep working where they work today.

Who checks what the models draft?

A qualified person, always. Drafts arrive marked as drafts, and nothing leaves the firm without a person's approval.

How soon does something run, and what does it cost?

It depends on the work. The plan names what goes live first, when, and the price, before any work starts.

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