Three bedroom houseLinden Road3 beds, 2 baths, 124 m²
We build repairs, compliance, enquiries and rent collection into the property and housing systems you already run.
A repair that waits becomes a complaint, then a finding. We build the tracking that closes it first, from the report to the last visit.
Landlords and property managers, housing associations, letting and sales agents, developers, and the facilities teams that keep buildings running.
of the compensation the housing ombudsman orders is for leaks, damp and mould
of homes fail the minimum standard for a decent home
of privately rented homes have a damp problem
of buildings have poor energy performance, and about 1% a year are renovated
Repairs that turn into complaints
A tenant reports a leak by phone, then by email, then with photos. The job goes to a contractor, nobody closes the loop, the damp spreads, and it ends with the ombudsman.
Buildings that fail the energy rules
Owners need to know which buildings fall short, what to fix first and what it costs, and the answers sit in certificates, surveys and invoices nobody has put together.
Enquiries answered too late
A buyer or tenant asks about a property in the evening, gets an answer the next afternoon, and has already booked a viewing elsewhere.
Rent and arrears chased by hand
Payments arrive with the wrong reference, arrears are found at month end, and every reminder and payment plan is a manual email.
Enquiries from every portal in one place, answered from the listing and its documents at any hour, and viewings booked straight into the agent's calendar.
Enquiry from the portal21:14
Is the house on Linden Road still free, and could we see it this weekend? We have a dog.
It is, and pets are welcome with the landlord's consent, as the listing says. You are booked for Saturday at 11:00, and the agent will meet you at the door.
Floor plan and energy certificate sent with the answer
Viewing in the agent's calendar, Saturday 11:00
Viewings, Saturday5 booked
Safety checks, inspections, empty homes, renewals, service charges and contractors, kept current from what tenants and contractors report, inside the systems you already run.
Gas, electrical, lift and water checks on one calendar for every building, with the next visit booked before a certificate runs out.
The inspector's photos read room by room into a condition score, with every defect raised as a job before the report is written.
Kitchen92%
Bathroom85%
Mould by the windowJob raised
Every empty home's works tracked from the keys coming back to the new tenancy, so nothing waits on the next trade unseen.
Every tenancy ending in the next six months in view, with the renewal offer drafted and sent on the schedule you set.
27Ending
9Offers sent
4Renewed
Spend per block and per heading as invoices land, so the year end statement is ready when the year ends.
Contractors' visits, notes and photos attached to the job, and the tenant told at each step.
From the first call to software that runs, in six steps, with the price agreed before any work starts.
Talk through how repairs, lettings, compliance or rent collection run today, and where the hours go.
A written map of every system, handoff and manual step, from a tenant's first message to the closed job, the signed lease or the paid rent.
What we build first, what it replaces and what it costs, agreed before any work starts. It usually starts with repairs and the complaints they turn into.
Built inside your housing or property management system, your contractors' job sheets, your CRM and your accounts.
Reviewed with the housing, repairs and income teams, then switched on one estate, building or portfolio at a time.
We watch every run, fix what breaks and add the next piece when you are ready.
Decisions about a tenant's home and money stay with your people: the repair that is ordered, the arrears plan, the complaint response, the let. The software keeps the deadlines, the jobs and the record, and the models read the messages, photos and documents and draft the replies.
Property and housing management systems, CRMs and listing portals, accounting, contractor and repairs apps, energy certificates and surveys, email and phone.
On the first call we go through how repairs, lettings or rent collection run with you: which systems it touches, where the work waits and which steps are done by hand. The call ends with a written map of what we would build first, and the price is agreed in the plan before any work starts.
No. We build on top of the systems you already run and connect them, so your people keep working where they work today.
The deadlines you are bound by are built in as rules, every case shows its clock, and anything close to its limit is escalated to a person.
Only the engineers on your project, and only in the systems you open for them. You decide what each automation can read and what it can change, and every run is logged.
It depends on the work. The plan names what goes live first, when, and the price, before any work starts.